Usually, when someone thinks about starting and running a successful business, the primary concern is acquiring new customers. While it is necessary to get new customers, one crucial aspect that usually goes unnoticed is the power of customer retention in making a business successful. It is a well-known secret that acquiring a new customer costs around five times more than retaining an existing one. This rule is especially true for a service-based business-like web hosting. Today, we are going to talk about Hosting Resellers and offer some tips to help improve customer retention for a Reseller Hosting business.