What is the customer experience? If your answer is customer service, you are on the wrong train. Although these terms are correlated, there is a significant difference between the two. On the whole, customer experience is the broader concept where service is one of its elements. In other words, customer services are one of the key factors to shape the customer experience. Along with it, customer dealing and customer lifetime value, CLV are both determinants and results of customer experience.
Here is a glance at the differences between customer service and experience and how they can both help any business to groom. Customer service is the narrower and directed term. It includes all the services and assistance provided by the … Read the rest
Mobile Accessibility testing is quite similar to desktop accessibility testing. There will be a slight difference in the approach of mobile accessibility testing. Accessibility testing is more like software testing, which makes sure the application can be accessed easily by the person with disabilities like color blindness, old age and hearing issues. For operating the software product, disable people will use assistive technology.
It is to be estimated that more than 85% of the screen readers are mobile users. Besides the blind users, many users require accessibility approach like users suffering from arthritis, users using small screen, partially sighted users, movability of finger issue, colorblindness and users suffering from cognitive problems and dyslexia.
Need for Mobile Accessibility Testing:
Most of … Read the rest
The prepaid phone connection has gone down quite well with Indian masses for it helps them stay in touch with their close family and friends at reasonable prices. Also there are no headaches of a fixed plan with fixed rentals every month. Similarly, for Idea Cellular’s prepaid subscriber base it is enjoyable to be online, to make calls and send SMS at their own free-will; thanks to various Idea recharge and top-up plans. Subscribers are able to use whichever plan they feel like at the moment to get their connection recharged. This is definitely in sharp contrast to the post-paid gamut where the customer has to mandatorily follow a plan that he has chosen when taking the connection or opted … Read the rest
Every entrepreneur is always aiming for the most innovative strategies when it comes to marketing. That’s why the experts are trying their best to incorporate automated systems in promoting brands as well as interacting with potential customers. I guess, we are still lucky because there are IT developers, who created and programmed chatbots, which is the key to turn your dreams into reality. You should know that these individuals are capable of using Artificial Intelligence and instructions for a machine to act and behave like human beings.
That’s how bots are, anyway. It is smart enough, that’s why it can convert your target viewers to consumers. Because of these capabilities, it was used as an important part of any marketing … Read the rest
The computer revolution might’ve happened in the last century, but the surveillance revolution is definitely happening at the moment. The industry of home and business cameras for watching over the surrounding is turning into a huge business that is taking care of much more than just crime.
Sure, you can still buy the old-fashioned cameras that are looking over the surrounding and do nothing else. They are just pointed at a location and the video is being transported to a screen somewhere in a surveillance room. It does the job for preventing the place from thieves, but is this enough for today’s modern way of life?
If you take a look at what scientists and engineers invented, you’ll realize that … Read the rest
There are millions of websites on the Internet, and only the ones with the catchy names grab the attention. To register one, an individual need to buy a cheap domain name from the right service provider. Luckily, domain registration is an easy job in the modern technology-friendly world.
The process to register a domain address should start from the moment an individual decides to build a website. A well-designed website with lots of useful services for clients is not going to be visible on the World Wide Web without the address. Why the name is necessary? It is because users find it a lot easier to remember a website name, rather than remembering its numeric code.
According to experts, a … Read the rest
In the digital world like today, the website is one of the important things that must be owned as a means to support online businesses and as other information media. Website has been used by companies, organizations and individuals for many purposes and activities. For example, on a campus, the website is used as an information portal about the campus profile and for e-Learning events. Likewise, for those of you who run an online business, a website is very important for you to have, but unfortunately, many people do not understand what should be considered and prepared before creating a website.
Website Content and Display
This is the most important, because visitors who visit your website have a necessary goal … Read the rest
Some people think that small companies are no match in the business industry. But this is found to be wrong because no matter what size of the company you have, if you have a workplace that is equipped with IT and proper management, then it will survive and grow.
I supposed; you are aware that technology has a very important role in a company. It has an enormous impact on the daily transactions or activities in a usual workplace setting. The finances, communication, files, monitoring or security are all efficient and automated because of advanced technology.
Now, do you have a small firm and have not yet applied computerized systems? If you do, then I suggest you look for an … Read the rest
Richard Oakes has been recognized as one of the most influential people in the United States of America, This notable activist, who was born on 22nd of May 1942 in Akwesasne, New York, had tiredly and actively fought for the rights of the Native American people. He was always so determined to make the native people of the country get better treatments and more justice. So then, there were no more gaps among the people where they could have the same chance to get an excellent education and to possess a federal out of use land to live on. Besides, there are actually so many other things that you have to know about Richard Oakes Activist. Luckily, you … Read the rest