Monthly Archives: March 2018

Technology changes the way we work, live our lives, and have fun. Technology can empower businesses with improvements in productivity, faster development and production cycles, superior decision making by employees, and enhanced customer service. But deriving these benefits from incorporating new technology is not always a smooth process. Technology is often, at first, disruptive before it becomes empowering.

Although the ideas developed in this article may have general applicability, they are mainly intended to relate to the incorporation of new information and communications technologies into business processes. Information technologies involve computers and their peripheral equipment as well as the data flow across local area networks. Communications involve any voice and video activity including the telephone system and related equipment as well as the communications pathways creating the wide area networks.

Technology Changes Business Processes

Every action conducted within a business is part of one process or another. Sometimes the processes are easily defined and readily observable, as in the path of a purchase order. At other times, the process is not so clear but nevertheless it still exists even if by default.

New technologies are introduced into business to:

  • Speed up existing processes
  • Extend the capabilities of existing processes
  • Change the processes

In changing the processes, the new technologies will often allow new ways of conducting business that were not previously possible.

Other than simply speeding up existing processes, new technologies will be disruptive when first introduced. This results from having to change patterns of behavior and/or relationships with others. When disruption occurs, productivity often suffers at first, until such time as the new processes become as familiar as the old ones. At this point, hopefully, the goal has been achieved of reaching a higher level of productivity than the level at which it started before the introduction of the new technology.

Therefore a common cycle that occurs with the introduction of new technologies includes:

  • Disruption
  • Lower productivity, and, finally,
  • A higher plateau of productivity than the starting point

The obvious goals for introducing new technologies are to:

  • Minimize the disruption
  • Minimize the time it takes to increase productivity
  • Maximize the gain in productivity

In achieving these goals it is helpful to understand the:

  • Context in which the processes operate, that is, who will be impacted by changes in the specific processes affected
  • Democratizing potential of technology
  • Types of people that will react in very different ways to new technologies

The processes by which a company operates and the introduction of new technologies do not exist in isolation. Both of these exist within a context that may be a part of and affect:

  • The social relationships within an organization and possibly with companies with whom you conduct business
  • Political (power) structures within an organization
  • How individuals view themselves and their abilities

Technology can be democratizing. If it is used to create and disseminate information useful to the mission and goals of the business, it can be a great equalizer between "levels" of management and staff. The key word is "disseminate." If access to the information is decentralized, and easy communication of the information is allowed, then "front line" workers can improve the quantity and quality of decisions they make without having to involve layers of management.

Types of People from a Technology Perspective

From a perspective of introducing new technology into your company, you may find it helpful to understand the following four types of people:

  • Innovators/embracers
  • Enthusiasts
  • Acceptors
  • Naysayers

Innovators/embracers will investigate new technologies on their own. They will sometimes be helpful to introducing new technologies that would otherwise not have been known to the company. They will sometimes be a "thorn" in pushing for new technologies they think will be useful (or just "neat" to have) but do not fit the company's agenda or objectives. These people will embrace new technologies when introduced by others, will often be the first ones to fully incorporate and make use of it, and could help others to fully utilize new technologies.

Enthusiasts will accept new technology enthusiastically. They won't usually seek it out but will be eager to incorporate it into their processes where appropriate. As a result of their openness, they will often readily learn how to use the new technology and may also be useful in assisting others through the learning process.

Acceptors will accept new technology because it is required. They will not seek it out. In fact, they will often try to avoid it at first until they are forced to accept it. Once they understand the new technology is here to stay, they will willingly learn how to benefit from it or, at least, live with it.

Naysayers habitually oppose new technologies and often are very vocal about their opposition. They often gripe about any changes and will often never change if they don't have to or they quit before they are made to change "the way they do things."

The productivity vs. time curve will look different for each of these types of people. Think of how each person in your own organization fits into these four types. Think of how that impacts deriving the full benefits that you've carefully targeted. Think of how that impacts your ability to discover additional benefits once the technologies are implemented. Understanding the differences can help smooth out the rough spots during and after the implementation process.

Lessen the Disruption; Increase the Empowerment

Understanding the context in which processes exist, the democratizing potential of technology, and the types of people will help you achieve the goals stated above for a more rapid payoff from a smoother introduction of new technologies.

In addition, make the new technologies transparent to the user or, at least, make them as intuitive to operate as possible. Extra time in pre-planning the introduction of new technologies and training employees in the use of the technologies can provide a return many times greater than the hours spent in planning and training. You can achieve faster increases in productivity, reduced impact on customers, and lower burdens on support staff.

postThe development of Wireless technology owes it all to Michael Faraday - for discovering the principle of electromagnetic induction, to James Maxwell - for the Maxwell's equations and to Guglielmo Marconi - for transmitting a wireless signal over one and a half miles. The sole purpose of Wi-Fi technology is wireless communication, through which information can be transferred between two or more points that are not connected by electrical conductors.

Wireless technologies were in use since the advent of radios, which use electromagnetic transmissions. Eventually, consumer electronics manufacturers started thinking about the possibilities of automating domestic microcontroller based devices. Timely and reliable relay of sensor data and controller commands were soon achieved, which led to the discovery of Wireless communications that we see everywhere now.

History

With the radios being used for wireless communications in the World war era, scientists and inventors started focusing on means to developing wireless phones. The radio soon became available for consumers and by mid 1980s, wireless phones or mobile phones started to appear. In the late 1990s, mobile phones gained huge prominence with over 50 million users worldwide. Then the concept of wireless internet and its possibilities were taken into account. Eventually, the wireless internet technology came into existence. This gave a boost to the growth of wireless technology, which comes in many forms at present.

Applications of Wireless Technology

The rapid progress of wireless technology led to the invention of mobile phones which uses radio waves to enable communication from different locations around the world. The application of wireless tech now ranges from wireless data communications in various fields including medicine, military etc to wireless energy transfers and wireless interface of computer peripherals. Point to point, point to multipoint, broadcasting etc are all possible and easy now with the use of wireless.

The most widely used Wi-Fi tech is the Bluetooth, which uses short wavelength radio transmissions to connect and communicate with other compatible electronic devices. This technology has grown to a phase where wireless keyboards, mouse and other peripherals can be connected to a computer. Wireless technologies are used:

· While traveling

· In Hotels

· In Business

· In Mobile and voice communication

· In Home networking

· In Navigation systems

· In Video game consoles

· In quality control systems

The greatest benefit of Wireless like Wi-Fi is the portability. For distances between devices where cabling isn't an option, technologies like Wi-Fi can be used. Wi-fi communications can also provide as a backup communications link in case of network failures. One can even use wireless technologies to use data services even if he's stuck in the middle of the ocean. However, Wireless still have slower response times compared to wired communications and interfaces. But this gap is getting narrower with each passing year.

Progress of Wireless technology

Wireless data communications now come in technologies namely Wi-Fi (a wireless local area network), cellular data services such as GPRS, EDGE and 3G, and mobile satellite communications. Point-to-point communication was a big deal decades ago. But now, point-to-multipoint and wireless data streaming to multiple wirelessly connected devices are possible. Personal network of computers can now be created using Wi-Fi, which also allows data services to be shared by multiple systems connected to the network.

Wireless technologies with faster speeds at 5 ghz and transmission capabilities were quite expensive when they were invented. But now, almost all mobile handsets and mini computers come with technologies like Wi-Fi and Bluetooth, although with variable data transfer speeds. Wireless have grown to such a level, where even mobile handsets can act as Wi-Fi hotspots, enabling other handsets or computers connected to a particular Wi-Fi hotspot enabled handset, can share cellular data services and other information. Streaming audio and video data wirelessly from the cell phone to a TV or computer is a walk in the park now.

Wireless Technology today, are robust, easy to use, and are portable as there are no cables involved. Apart from local area networks, even Metropolitan Area networks have started using Wi-fi tech (WMAN) and Customer Premises Equipment ( CPE ). Aviation, Transportation and the Military use wireless technologies in the form of Satellite communications. Without using interconnecting wires, wireless technologies are also used in transferring energy from a power source to a load, given that the load doesn't have a built-in power source.

However, the fact that 'nothing comes without a drawback' or 'nothing is perfect' also applies to Wi-fi technology. Wireless technologies still have limitations, but scientists are currently working on it to remove the drawbacks and add to the benefits. The main limitation is that Wireless technologies such as Bluetooth and Wi-Fi can only be used in a limited area. The wireless signals can be broadcasted only to a particular distance. Devices outside of this range won't be able to use Wi-Fi or Bluetooth. But the distance limitation is becoming reduced every year. There are also a few security limitations which hackers can exploit to cause harm in a wireless network. But Wireless technologies with better security features have started to come out. So this is not going to be a problem for long.

Speaking of progress, Wi-Fi technology is not limited to powerful computers and mobile handsets. The technology has progressed enough that Wi-Fi enabled TVs and microwaves have started appearing in the markets. The latest and the most talked-about wireless technology is the NFC or Near Field Communication, which lets users exchange data by tapping their devices together. Using wireless technologies are not as expensive as it used to be in the last decade. With each passing year, newer and better wireless technologies arrive with greater benefits.